Kampala, Uganda | ENTEBBENEWS.NET | Housing Finance Bank (HFB) has partnered with Interswitch to extend banking services to customers through more than 23,000 Quickteller agent outlets across Uganda.
The partnership will allow HFB customers to make cash deposits, withdraw money using their bank cards and check account balances at participating Quickteller agents, reducing the need to visit bank branches for routine transactions.
Announced on November 4, the collaboration is part of HFB’s strategy to expand alternative banking channels and bring financial services closer to customers in urban centres, peri-urban communities and rural trading areas.
Robert K. Mugabe, HFB’s Chief Operations Officer, said the partnership would increase the bank’s service reach by using Interswitch’s established agent network.
He said the arrangement would give customers greater flexibility in accessing their money while strengthening the bank’s efforts to promote financial inclusion.
Under the arrangement, customers can deposit money by providing their HFB account number, account name and the amount to an agent.
Withdrawals will be made using an HFB debit card and a secure four-digit PIN at participating agent terminals. Customers can also check their account balances using their debit cards at the point-of-sale terminals.
Moris Seguya, Country General Manager of Interswitch Uganda, said the partnership would make banking services more accessible while creating additional business opportunities for Quickteller agents.
He said expanding the range of services available through the agent network would support small businesses and contribute to stronger local economies.
Beyond improving customer convenience, the partnership is expected to help HFB mobilise deposits and increase the use of its debit cards and other banking services.
The arrangement reflects a growing shift in Uganda’s banking sector towards agency and digital channels as lenders seek to extend their reach beyond traditional branches and reduce the distance between customers and formal financial services.
